Refund policy
Return & Refund Policy
We offer a 30-day return window. You have 30 days from the date your order is marked as delivered to request a return or exchange.
Return Eligibility
To be eligible for a return, items must:
- Be in their original condition as received
- Be unused, unwashed, and unaltered
- Be free from stains, odors, wear, or man-made damage
- Include original tags, packaging, and all accessories
- Be accompanied by an order number, receipt, or other proof of purchase
Indoor try-on does not constitute use, provided the item remains in complete, resalable condition.
How to Request a Return
To initiate a return, please contact us at support@shopglidify.com with the following information:
- Order number
- Item(s) you wish to return
- Reason for return
- Photos of the item and outer packaging (required for damaged, defective, or incorrect items)
Once your return request is approved, we will provide you with a return address, return instructions, and a prepaid return label. Returns must be sent to the designated address provided in the return instructions.
Items returned without prior approval may not be accepted or processed.
For any questions regarding returns, please contact us at support@shopglidify.com.
Return Shipping
For non-quality returns, we will provide a prepaid return label and deduct a $9.95 return label fee from your refund.
The return label fee is waived and reasonable return shipping costs are covered by Glidify in the following cases:
- The item has a quality defect
- You received the wrong item, size, or color
- The item was damaged in transit
- The item is missing components or there is another fulfillment error
Damaged, Incorrect & Defective Items
Please inspect your order upon receipt.
If your item is defective, damaged, missing components, or not what you ordered, please contact us immediately at support@shopglidify.com so we can assess the situation and arrange an exchange, replacement, or refund.
We may ask for your order number, photos of the item, photos of the packaging, or other relevant information.
Exchanges
Customers in the contiguous 48 US states are eligible for one complimentary size or color exchange per order (same style).
Glidify covers the return label fee and standard shipping for the replacement item on the first exchange. Exchanges are subject to available inventory at the time the request is approved.
If you wish to exchange for an item at a different price point, or if a direct exchange cannot be processed, please return the original item and place a new order. A refund will be issued in accordance with this policy once the return passes inspection.
If you need the new item sooner, you are welcome to place a new order immediately. A refund for the original item will be processed once it is returned and passes inspection.
Each order is eligible for one complimentary exchange only. Return and re-shipping costs for any subsequent exchanges on the same order are the responsibility of the customer.
To request an exchange, please contact us at support@shopglidify.com.
Category Exceptions
The following items are not eligible for non-quality returns or exchanges:
- Protective gear or gloves that have been used on snow, outdoors, or in actual sport
- Items showing signs of perspiration, odor, staining, deformation, wear, or impact
- Goggles with removed lens protective film
- Goggles with scratched lenses, coating damage, or other man-made damage
- Items missing original tags, packaging, or accessories that affect resalability
Defective items, incorrect shipments, and shipping damage are not subject to the above restrictions.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Gift cards
- Items explicitly marked as "Final Sale"
- Items damaged due to customer use, washing, alteration, or improper storage
Items purchased at a general promotion or discount are not automatically ineligible for return unless explicitly marked as "Final Sale" on the product page.
Refunds
Once your return is received at our designated warehouse, we typically complete inspection within 3–5 business days.
After inspection, you will be notified by email whether your refund has been approved. Approved refunds will be returned to your original payment method.
After the refund is initiated, please allow an additional 5–10 business days for your bank, credit card company, or payment provider to process the credit, depending on your payment method and financial institution.
Unless the return is due to a product defect, incorrect shipment, or shipping damage, the following are non-refundable:
- Original shipping fees
- Expedited shipping charges
- Shipping insurance
- Other non-merchandise fees already incurred
If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at support@shopglidify.com.
EU Orders — 14-Day Right of Withdrawal
For orders delivered to the European Union, and to the extent required by applicable law, customers generally have the right to cancel or return their order within 14 days of receiving the item, without providing a reason.
Returned items must be unused, unwashed, and unaltered, with original tags, packaging, and all accessories included, along with an order number or proof of purchase.
Statutory consumer rights relating to defective items, incorrect shipments, or shipping damage are not affected by any other provision of this policy.