Returns, Exchanges & Refunds

Last updated: October 28, 2026

Need a different size or changed your mind? You can request a return within 30 calendar days of receiving your order. We do not charge a restocking fee.

This policy applies to purchases made directly from shopglidify.com. For purchases from another retailer, please contact that retailer.

Return eligibility

For change-of-mind, fit, size, or color returns, items must be unused, unwashed, unaltered, and in their original condition, with original tags, accessories, and packaging. They must be free from stains, odors, wear, scratches, and impact damage.

A brief indoor try-on to check fit is welcome, provided the item remains clean and undamaged. For padded shorts, please try them on over clean clothing. Outdoor use, skiing, snowboarding, training, or other sports use does not qualify as an indoor try-on.

Keep goggles' lens protective film in place while checking fit, and avoid touching or scratching the lenses. For voluntary change-of-mind returns, goggles with removed protective film or damaged lenses are not eligible.

These condition requirements do not limit your rights relating to defective, damaged, or incorrectly supplied goods, or other rights under applicable law.

How to start a return

1. Email support@shopglidify.com within 30 calendar days of receiving your order. Include your order number and the item(s) you wish to return. Let us know whether you need a refund or a different size or color so we can guide you.
2. For damaged, defective, or incorrect items, include clear photos of the issue and packaging where available. We may request additional information needed to assess the issue. An unboxing video is not required to submit a claim.
3. We aim to reply within 2 business days. We will provide the correct return address and shipping instructions. Please contact us before sending anything back, and do not use the address on the original parcel unless we confirm it.
4. Send the item within 14 calendar days after we send the return instructions. Use a trackable shipping service and retain your receipt and tracking number. Include your order number inside the parcel.

We provide the designated return country, full address, and any location-specific shipping instructions by email. You may contact us before ordering to ask about the return destination and likely return postage. Please do not send a parcel until you have the correct return instructions.

Who pays for shipping?

Changed your mind, ordered the wrong size, or prefer another color: you arrange and pay for return shipping. We do not deduct a flat return-label fee or charge a restocking fee. Return postage is the carrier's actual charge and may vary by your location, parcel size, and return destination. For international returns, ask us for the return destination and customs instructions before purchasing postage.

Defective item, transit damage, wrong item, or missing components: contact us first. Glidify covers the necessary return shipping and standard shipping for an agreed replacement. We will provide a prepaid label where available or agree on a reimbursable shipping method and cost with you before you send the item.

For eligible change-of-mind returns, any original shipping or optional expedited shipping charges actually paid are not refundable, except where required by applicable law. We do not retrospectively charge outbound postage for an order that originally qualified for free shipping.

For a full-order refund caused by our error, a defect, or transit damage, we also refund the original shipping charges paid. For a partial return, we will explain any applicable shipping refund before completing the resolution.

Exchanges

If you need a different size, color, or product, email us first. To keep availability and payment clear, we handle exchanges by returning the original item for a refund and placing a new order for the replacement.

The original item must meet the return conditions above. For size, color, or preference changes, you pay return postage. The new order follows the prices and shipping terms displayed at checkout when you place it. Availability is not guaranteed or reserved by submitting a return request.

For defective or incorrect items, we will work with you on an appropriate replacement or refund and cover the necessary shipping costs. You do not need to place a paid replacement order unless you choose to do so.

Items that cannot be returned for a change of mind

• Products used outdoors or during sports, including protective gear, gloves, and goggles.
• Products damaged through use, washing, alteration, or improper care.
• Products that do not meet the condition requirements above.
• Items clearly identified as Final Sale before purchase, where permitted by applicable law.

An ordinary discount or promotional price does not make an item Final Sale. Final Sale exclusions do not remove applicable rights for faulty or incorrectly supplied goods.

Refunds

Once your return reaches our designated return location, we aim to inspect it within 3–5 business days. We will email you the result and explain any issue affecting eligibility or the refund amount.

For an approved return, we refund the amount actually paid for the returned item, including any applicable sales tax collected by us, to the original payment method. Discounts are reflected in the refund amount. We initiate the refund within 2 business days after approval.

Your bank or payment provider may take an additional 5–10 business days to post the refund. If it has not appeared after 10 business days from our refund confirmation, contact support@shopglidify.com.

We will not replace an approved monetary refund with store credit without your agreement. Any legally required refund deadline takes priority over our standard processing estimates.

Damaged, defective, or incorrect items

Please contact us as soon as you discover an issue, and stop using any protective equipment that appears damaged. We will assess the problem and arrange an appropriate solution, such as replacement parts, a replacement, or a refund, consistent with applicable law.

The 30-day change-of-mind window does not limit any statutory rights for faults discovered later.

Cancellation requests

Email support@shopglidify.com as soon as possible if you need to cancel or change an order. We will check whether it can still be stopped or updated. Once dispatched, an order cannot be canceled in transit; you may request an eligible return after delivery. If we confirm cancellation before dispatch, we refund the canceled items and shipping charges paid for the canceled shipment without a cancellation fee.

EU withdrawal rights and statutory protections

Where EU withdrawal rules apply, you may notify us within 14 calendar days of receiving the goods that you wish to withdraw, without giving a reason. You must then send the goods back within 14 calendar days of notifying us. No advance approval is required to exercise this statutory right; contact us for the correct return instructions.

For an eligible full-order withdrawal, we refund the payments received, including the cost of the least expensive standard delivery option offered. Additional costs for a more expensive delivery option you selected are not refundable. You pay the direct return shipping cost for a change-of-mind withdrawal.

We issue the refund within 14 calendar days of your withdrawal notice, but may withhold it until we receive the goods or evidence that you have sent them back, whichever is earlier. A deduction may apply for diminished value resulting from handling beyond what is necessary to establish the goods' nature, characteristics, and functioning, where permitted by law. Statutory exceptions may apply.

Nothing in this policy limits mandatory consumer rights under applicable law. Where those rights provide greater protection, they take priority.

Contact

For returns, exchanges, or refunds, email support@shopglidify.com with your order number.

This policy applies to orders placed after publication. For earlier orders, we will honor the return terms offered at purchase or any more favorable terms in this policy.